Privacy Policy

The type of personal information Pointer collects, and why we collect it, depends on how you deal with us — whether you are a customer, tenant, job applicant, employee, or simply a visitor to our website or premises. We only collect information that is reasonably necessary for our business activities.

We take the protection of your personal information seriously. Information we hold is stored securely, with access restricted to staff and service providers who need it to perform their roles, and is protected against loss, misuse, and unauthorized access, modification, or disclosure.

This policy sets out how Pointer collects, uses, discloses, and protects personal information, and applies to all personal information collected through our website, mobile application, sales galleries, managed buildings, and other business dealings.

1. Collection of Personal Information

The type of personal information we collect and hold about you depends on the nature of your dealings with Pointer.

Pointer may collect and hold personal information about individuals who:

• Purchase, or express interest in purchasing, a property marketed by Pointer
• Lease, or express interest in leasing, a property managed by Pointer
• Apply for a job with Pointer
• Are employed by Pointer
• Visit our sales galleries, offices, or the buildings we manage
• Subscribe to our newsletters or promotional programs
• Use our website, mobile application, or wifi services
• May otherwise come into contact with us in the course of our business
• Apply for or receive a loan or other financing facility referred or arranged by Pointer

What personal information do we collect from the people that visit our website, sales gallery and managed buildings?

• Registration details such as your name, email address, phone number, and mailing address
• Your date of birth, photograph, or video footage captured by CCTV at our premises
• Information about your financial position, where relevant to a transaction
• Any other information we are required to collect by law
• Your tax file number, where required for a transaction
• Your opinions about Pointer's products and services, for example through surveys

How do we use and protect your information?

Personal information we hold is stored securely and access is restricted to authorized staff and service providers. Where information is no longer required, we take reasonable steps to destroy or de-identify it.

We use personal information we collect for the following purposes:

• To provide our real estate services to you
• To communicate with you about your enquiry, transaction, or account
• To assess your suitability as a tenant or purchaser
• To improve our products, services, and website
• To send you marketing communications, where you have opted in to receive them
• To maintain the security and safety of our premises and systems
• To comply with our regulatory and legal obligations
• To assess your application if you are applying for a role with us
• To manage our obligations to our employees

2. Marketing

We may use your personal information to send you marketing communications about our products, services, and promotions, where you have consented to receive them. You may opt out of receiving marketing communications from us at any time by contacting us using the details in the "Contacting Pointer" section below, or by using the unsubscribe option provided in the communication itself.

Do we use 'cookies' on our website?

Yes. Cookies are small files that a site or its service provider transfers to your device's hard drive through your web browser, when permitted, that enable the site's or service provider's systems to recognize your browser and capture certain information, such as which pages of our website you visit and how you use our services, similar to how Google Analytics and other analytics tools operate.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies, through your browser settings. Since browsers are slightly different, look at your browser's help menu to learn the correct way to modify your cookies. If you disable cookies, some features of our website may not function properly.

3. Third-party disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, other than to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential, or when required to do so by law.

4. Applying for employment with Pointer

When you apply for a role with Pointer, we collect personal information such as your contact details, resume, work history, and references, to assess your suitability for the position. If your application is unsuccessful, we may retain your information so that we can consider you for future opportunities, unless you ask us not to.

5. Opting out

To be in accordance with Privacy Policy, we agree to the following:

• Not use false or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business
• Monitor third-party email marketing services for compliance
• Honor opt-out and unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, follow the unsubscribe instructions at the bottom of any email we send, or contact us directly and we will promptly remove you from all correspondence.

6. Data Deletion

If you would like us to delete the personal information we hold about you, please send a request to [email protected]. We will verify your request and, unless we are required to retain the information for legal, regulatory, or legitimate business purposes, process your deletion request within a reasonable time.

7. Changes in the future

Pointer may change this Privacy Policy from time to time, at our discretion. Any changes will be posted on pointerasia.com, so please check back periodically to review the current version of this policy.

8. Contacting Pointer

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

E: [email protected]

P: +855 17 887 336 / +855 10 887 336

#113C, Mao Tse Toung Boulevard, Office U7, 1st Floor, The Point Community Mall, Phnom Penh, Kingdom of Cambodia